OneFlow Legal
Refund Policy
Last updated: October 2026.
Our goal is to ensure you have the best experience possible with OneFlow. We try to be fair and accommodating when it comes to billing and refunds, but we do have certain rules in place to protect our business from misuse.
Our Strict Conditions
Because our services involve direct infrastructure costs and third-party AI costs the moment you start building, we must maintain a firm policy regarding usage.
We only issue refunds under strict conditions: absolutely no refunds will be provided if any tokens or plan features have been used.
How to Request a Refund
If you believe you meet the criteria above (e.g., you accidentally subscribed and have not used any features or tokens), please reach out to our support team as soon as possible.
- Contact us via the support portal or email.
- Include your account email and subscription details.
- We will review your account usage. If there is zero usage registered, we will happily process the refund.
Cancellations
You can cancel your subscription at any time. Cancellation prevents future billing, and you will continue to have access to your paid features until the end of your current billing cycle. However, canceling does not automatically qualify you for a refund of the current cycle.
